Rautiainen2022a
Rautiainen2022a | |
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BibType | PHDTHESIS |
Key | Rautiainen2022a |
Author(s) | Iira Rautiainen |
Title | Practices of promoting and progressing multinational collaborative work: Interaction in UN military observer training |
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Tag(s) | EMCA, Conversation Analysis, Ethnomethodology, Ethnography, Nexus Analysis, Crisis management, Crisis management training, UN military observers, Video Data, Collaboration |
Publisher | University of Oulu |
Year | 2022 |
Language | English |
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URL | Link |
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ISBN | 978-952-62-3503-5 |
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Abstract
This dissertation examines collaborative work and the ways it can be promoted and progressed in a context novel for interaction research: multinational military observer training. The dissertation consists of a summary and three original articles that focus on participants’ practices of “doing patrolling”, that is, how participants in military observer training collaborate and coordinate their actions to accomplish a mutual goal and how individual practices they employ advance their overall project of patrolling. By using video recordings and ethnographic observations from naturally occurring interactions in military observer training and employing the methods of ethnomethodology and multimodal conversation analysis, the dissertation analyses and describes some constitutive elements and practices of successful collaborative work. The study, thus, aims to present a deep and multidimensional view of collaborative work and to conceptualise some of the practices that can be used in and as part of it. The study also illustrates how the examination of a complex, multi-level activity as well as of a highly specialised institutional setting can benefit from a multi-method and multidimensional approach. The dissertation explores interactional phenomena during military observer training, with a special focus on what takes place in between the action points of training, when "nothing is going on". The first article illustrates the routines and practices of navigation and shows how navigational talk builds the foundation for patrolling work. The second article explores negotiating trouble during radio-mediated communication, showing how troubles are solved in situ in the patrolling vehicle. The third article investigates the use of questions to advance courses of action, displaying the participants’ orientation to each other’s assigned and assumed roles. The dissertation shows that collaborative work is indeed work done together, not work divided among the participants, and establishes that it can be advanced with various, sometimes complex, and subtle means. The examined practices show the participants’ multi-layered orientation to their mutual work, but also their orientation to taskwork and teamwork. The findings are relevant to the crisis management training community and can be used to further develop training.
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