Pudlinski2005
| Pudlinski2005 | |
|---|---|
| BibType | ARTICLE |
| Key | Pudlinski2005 |
| Author(s) | Christopher Pudlinski |
| Title | Doing empathy and sympathy: caring responses to troubles tellings on a peer support line |
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| Tag(s) | EMCA, Conversation Analysis, Empathy, Helplines, Troubles, Sympathy, Social Support |
| Publisher | |
| Year | 2005 |
| Language | English |
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| Month | |
| Journal | Discourse Studies |
| Volume | 7 |
| Number | 3 |
| Pages | 267–288 |
| URL | Link |
| DOI | 10.1177/1461445605052177 |
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Abstract
Conversation analysis of 53 emotive responses to troubles tellings on a peer support line discovered eight different methods for expressing empathy and/or sympathy. Emotive reactions, assessments, and formulating the gist of the trouble typically occur early on in a troubles telling. Reporting one’s own reaction was found in the midst of troubles telling, as a second reaction to ‘bad’ news or after callers’ reports of their own feelings. Naming another’s feelings and using an idiom occur towards the end of a troubles telling. Sharing a similar experience of similar feelings and expressing one’s feelings were used in various places within a troubles telling and conveyed more than basic concern about the callers’ feelings. These and other differences between methods further detail the various ways support providers and recipients perform empathy and/or sympathy in situ.
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