Park2025

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Park2025
BibType ARTICLE
Key Park2025
Author(s) Innhwa Park
Title Problem presentations in workplace meeting interactions
Editor(s)
Tag(s) EMCA, In press, Conversation analysis, Institutional talk, Meeting, Problem presentation, Request, Self-efficacy, Troubles-telling, Workplace interaction
Publisher
Year 2025
Language English
City
Month
Journal Discourse Studies
Volume
Number
Pages
URL Link
DOI 10.1177/14614456241313045
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

Using video-recordings of faculty meetings in a U.S. school district as data, this conversation analysis (CA) study examined problem presentations in multi-party workplace interactions. In particular, the focus was on how the participants demonstrated self-efficacy and justified their requests for help in problem solving. Taking control over the trajectory of their talk through a narrative format, the participants provided a granular description of the background information, illustrated the problem with reported speech, and made troubles-resistant claims (e.g. prior attempts to solve the problem on their own). The study’s findings contribute to the understanding of accounts that accompany initiating actions in institutional talk. Furthermore, they reveal how the participants actively engage in problem solving processes and display self-efficacy in the workplace.

Notes