Nielsen2024a

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Nielsen2024a
BibType ARTICLE
Key Nielsen2024a
Author(s) Mie Femø Nielsen, Ann Merrit Rikke Nielsen
Title Building Trust to Study Trust: Paving the Way for Applied Trust Research in Social and Resocializing Institutions
Editor(s)
Tag(s) EMCA, In press, Trust, Vulnerable people, Resocialization, Social work, Trustworthiness, Conversation analysis, Empowerment, Practitioners, Citizens, Participant-oriented research
Publisher
Year 2024
Language English
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Month
Journal Journal of Applied Social Science
Volume
Number
Pages
URL Link
DOI 10.1177/19367244241268339
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
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Chapter

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Abstract

Trust plays a pivotal role when aiding individuals in vulnerable positions. However, understanding the practical dynamics of trust remains limited. Empirical research on trust, particularly in collaborative and applied settings, is scarce. Trust in communications training is often treated as a nebulous concept, complicating its operationalization. This article delineates the initial stages of an applied research project on trust building in encounters between practitioners and citizens in vulnerable positions, outlines our project’s design, and details our experiences with cultivating trust with our participants. Employing an applied conversation analytic approach, we use video- and audio-ethnography to capture everyday interactions between employees and residents in social and re-socializing institutions. Combining a trust-building approach to get access to the field with rigorous analysis, we eventually aim to identify indicators of trust and distrust. Our distinctive approach, combining design, execution, and collaboration with inspiration from participant-oriented research, ensures relevance, accessibility, quality, and feasibility of our research will contribute to the conceptualization of trust as a social interactional phenomenon. It fosters co-ownership with practitioners, enhancing the impact of our findings, and allows us to rewrite the teaching material for future generations of social workers.

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