Mondada2023b

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Mondada2023b
BibType INCOLLECTION
Key Mondada2023b
Author(s) Lorenza Mondada, Marja-Leena Sorjonen
Title Embodied Trajectories of Actions in Shop Encounters: Giving or Placing Products on or over the Counter
Editor(s) Barbara Fox, Lorenza Mondada, Marja-Leena Sorjonen
Tag(s) EMCA
Publisher Cambridge University Press
Year 2023
Language English
City Cambridge
Month
Journal
Volume
Number
Pages 144-183
URL Link
DOI 10.1017/9781009216012.005
ISBN 9781009215992,9781009216012
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title Encounters at the Counter: The Organization of Shop Interactions
Chapter

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Abstract

The chapter examines the transfer of the item(s) from the customer’s hands into the hands of the seller. This transfer is a crucial part of many commercial transactions, as the seller must enter the item number into the shop’s inventory system, both to learn the price and to subtract the item from inventory. Exploring data from ‘kiosks’ or convenience stores across Europe, the precise details of this manual transfer of items are examined There are two general methods by which the transfer is enacted: in the first, the customer gives the item directly into the hand(s) of the seller; in the second, the customer places the item on the counter and the seller picks it up. Which method unfolds depends on a variety of factors, including the seller’s physical availability at the moment the customer approaches the counter, the kinds of items purchased, and whether the seller has anticipated the transfer by reaching out their hand, in a shape recognizable as ready to ‘take’. These two methods are seen to reveal the moral and commercial nature of the manipulation of objects, and ultimately of the transaction.

Notes