Mazeland1995
Mazeland1995 | |
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BibType | INCOLLECTION |
Key | Mazeland1995 |
Author(s) | Harrie Mazeland, Marjan Huisman, Marca Schasfoort |
Title | Negotiating categories in travel agency calls |
Editor(s) | Alan Firth |
Tag(s) | EMCA, Membership Categorization Analysis, Telephone, Institutional discourse, Negotiations |
Publisher | Pergamon |
Year | 1995 |
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City | Oxford |
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Pages | 271–297 |
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Book title | The Discourse of Negotiation: Studies of Language in the Workplace |
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