Jefferson-Lee1981
Jefferson-Lee1981 | |
---|---|
BibType | ARTICLE |
Key | Jefferson-Lee1981 |
Author(s) | Gail Jefferson, John R. E. Lee |
Title | The rejection of advice: managing the problematic convergence of a ‘troubles-telling’ and a ‘service encounter’ |
Editor(s) | |
Tag(s) | EMCA, Troubles, Service Encounter, delicates |
Publisher | |
Year | 1981 |
Language | |
City | |
Month | |
Journal | Journal of Pragmatics |
Volume | 5 |
Number | 5 |
Pages | 399–422 |
URL | Link |
DOI | 10.1016/0378-2166(81)90026-6 |
ISBN | |
Organization | |
Institution | |
School | |
Type | |
Edition | |
Series | |
Howpublished | |
Book title | |
Chapter |
Abstract
Notes
Reprinted in: P. Drew, J. Heritage (eds.) Talk at Work: Interaction in Institutional Settings. Cambridge: Cambridge University Press, pp.521-548.
Also reprinted, with an introduction, in: Gail Jefferson (2015) Talking About Troubles in Conversation, Oxford: Oxford University Press, pp. 96-126.