Houtkoop-Jansen2005
Houtkoop-Jansen2005 | |
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BibType | INCOLLECTION |
Key | Houtkoop-Jansen2005 |
Author(s) | Hanneke Houtkoop-Steenstra, Frank Jansen, Anja Walstock |
Title | Collaborative problem description in help desk calls |
Editor(s) | Carolyn Baker, Michael Emmison, Alan Firth |
Tag(s) | EMCA, Helplines |
Publisher | John Benjamins |
Year | 2005 |
Language | |
City | Amsterdam/Philadelphia |
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Pages | 63–89 |
URL | Link |
DOI | 10.1075/pbns.143.06hou |
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Howpublished | |
Book title | Calling for Help: Language and Social Interaction in Telephone Helplines |
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