Heath2000a

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Heath2000a
BibType ARTICLE
Key Heath2000a
Author(s) Christian Heath, Hubert Knoblauch, Paul Luff
Title Technology and social interaction: the emergence of 'workplace studies'
Editor(s)
Tag(s) EMCA, Technology, Workplace studies
Publisher
Year 2000
Language
City
Month
Journal British Journal of Sociology
Volume 51
Number 2
Pages 299–320
URL Link
DOI 10.1111/j.1468-4446.2000.00299.x
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

Despite the substantial body of literature concerned with the ways in which digital media are transforming contemporary society and institutional life, we have relatively little understanding of the ways in which new technologies feature in day to day organizational conduct and interaction. There is however a growing corpus of empirical research which places the situated and contingent character of new technologies at the heart of the analytic agenda, but as yet, these studies are relatively little known within sociology. They include ethnographies of command and control centres, financial institutions, the news media, and the construction industry. They address the ways in which tools and technologies, ranging from paper documents through to complex multimedia systems, feature in work and collaboration. In this paper, we discuss these so-called ‘workplace studies’ and consider their implications for our understanding of organizational conduct, social interaction and new technology.

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