Gephart2004
| Gephart2004 | |
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| BibType | ARTICLE |
| Key | Gephart2004 |
| Author(s) | Robert P. Gephart Jr. |
| Title | Sensemaking and new media at work |
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| Tag(s) | sensemaking, new media, management, organizations, ethnomethodology |
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| Year | 2004 |
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| Journal | American Behavioral Scientist |
| Volume | 48 |
| Number | 4 |
| Pages | 479–495 |
| URL | Link |
| DOI | 10.1177/0002764204270283 |
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Abstract
This article examines sensemaking about new media at work in organizational settings. Two models of sensemaking are presented. Recent social science and management research on computer-mediated work is reviewed to identify aspects of sensemaking evident in computer-mediated communications at work. The sensemaking models are used to interpret this recent research on human computer interactions and computer-mediated communications in organizations. The article shows how the sensemaking perspective facilitates an understanding of the interpretive practices and problems people face in using new media for communication at work.
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