Drew2014

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Drew2014
BibType ARTICLE
Key Drew2014
Author(s) Paul Drew, Merran Toerien, Annie Irvine, Roy Sainsbury
Title Personal adviser interviews with benefits claimants in UK jobcentres
Editor(s)
Tag(s) EMCA, Interview, Intervention
Publisher
Year 2014
Language English
City
Month
Journal Research on Language and Social Interaction
Volume 47
Number 3
Pages 306–316
URL Link
DOI 10.1080/08351813.2014.925669
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

We report on a study commissioned by the UK government of the ways in which advisers conduct mandatory interviews with unemployment benefits claimants. Among other results, we identified practices in soliciting claimants’ job goals and job plans that were more, or less, effective in achieving desired outcomes during these interactions. Moreover, we found that making a calculation of how much better off a claimant would be by retaining some benefit and working part-time was ineffective. Our reports, recommendations, and presentation to officials of the Department of Work & Pensions were acknowledged to have influenced policy changes concerning Jobcentre service delivery. Data are in British English.

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