Parker1995
Parker1995 | |
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BibType | ARTICLE |
Key | Parker1995 |
Author(s) | Richard Parker, Anita Pomerantz, Barbara J. Fehr |
Title | Satisfaction work in an emergency situation: the case of the Philadelphia 911 call |
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Tag(s) | EMCA, Emergency Calls, Satisfaction |
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Year | 1995 |
Language | English |
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Journal | Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior |
Volume | 8 |
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Pages | 164–176 |
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