Keel2024

From emcawiki
Jump to: navigation, search
Keel2024
BibType ARTICLE
Key Keel2024
Author(s) Sara Keel, Anja Schmid, Fabienne Keller
Title Digital technology in physiotherapy consultations: Problem-solving sequences and recruitments
Editor(s)
Tag(s) EMCA, Ethnomethodology, Physiotherapy, Therapist-patient interaction, Conversation analysis, Mobile applications, Problem solving, Recruiting help
Publisher
Year 2024
Language English
City
Month
Journal Prologi: Journal of Communication and Social Interaction
Volume 20
Number 1
Pages 35-64
URL Link
DOI 10.33352/prlg.120498
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

Download BibTex

Abstract

This contribution investigates consultations in which a physiotherapist compiles an exercise program on their computer that the patient can then use at home via a mobile application. It offers an analysis of moments in which physiotherapists encounter problems in locating a specific exercise and of the ways the interactants then achieve a solution. In day-to-day physiotherapy practice, problems with digital technology during the use of health applications or desktop computers occur often. Solving them is experienced as time-consuming and might cause perceived disruptions to workflows and interactions among professionals or between physiotherapists and patients. Adopting an Ethnomethodology and Conversation Analysis (EMCA) approach, our contribution is based on recordings of real-life consultations. It tackles the ways in which problems with a mobile health application (hereafter: the app) are treated in situ and from a members’ point of view. Our analysis reveals that identifying and solving problems with the app involve recruitments, i.e., methods through which seeking or volunteering assistance and/or cooperation is achieved. More specifically, it shows that depending on the moments and the ways recruitments are deployed and organized in physiotherapist-patient interaction, solving problems with the app during consultations creates opportunities for patient participation and thus cooperation between physiotherapists and patients.

Notes