Monteiro2016
| Monteiro2016 | |
|---|---|
| BibType | ARTICLE |
| Key | Monteiro2016 |
| Author(s) | David Monteiro |
| Title | Street-level bureaucracy revisited: Formulating address in social work service encounters |
| Editor(s) | |
| Tag(s) | EMCA, social interaction, writing, multimodality, address, standardized forms |
| Publisher | |
| Year | 2016 |
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| Journal | Language and Dialogue |
| Volume | 6 |
| Number | 1 |
| Pages | 54–80 |
| URL | |
| DOI | 10.1075/ld.6.1.02mon |
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Abstract
In social work practice, keeping records of encounters with clients is a routinized practice for documenting cases. Tis paper focuses on the specifc task of obtain- ing the prospective clients’ correct address for flling in a standardized personal report form. My analysis focuses in the way both the client(s) and the social worker cooperatively orient to the practice of writing addresses, showing how this apparently simple task is multimodally implemented within interaction, and how it can generate some complications and expansions. A special focus will be devoted to difculties encountered by clients to give their address in an adequate way, as well as to the transformation of this activity from an individual to a col- lective task.
Notes
