Li-Ma2016
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| Li-Ma2016 | |
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| BibType | ARTICLE |
| Key | Li-Ma2016 |
| Author(s) | Li Li, Wan Wa |
| Title | Request sequence in Chinese public service calls |
| Editor(s) | |
| Tag(s) | EMCA, Conversation analysis, institutional talk, request sequence, Chinese, Service calls |
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| Year | 2016 |
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| Journal | Discourse Studies |
| Volume | 18 |
| Number | 3 |
| Pages | 269 –285 |
| URL | |
| DOI | 10.1177/1461445616634552 |
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Abstract
This study examines the characteristics of request sequences in Chinese public service calls. The data analysis indicates that a prominent characteristic of Chinese public service calls is the frequent appearance of insert expansions and non-minimal post-expansions, with the latter occurring after both preferred response and dispreferred response. This is closely related to participants’ institutional identities and epistemic asymmetry; operators handling such service calls should pay due attention to this asymmetry to ensure mutual understanding in conversation.
Notes
