Fele2012a
| Fele2012a | |
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| BibType | ARTICLE |
| Key | Fele2012a |
| Author(s) | Giolo Fele |
| Title | The use of video to document tacit participation in an emergency operations centre |
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| Tag(s) | EMCA, Video, Participation, Emergence |
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| Year | 2012 |
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| Journal | Qualitative Research |
| Volume | 12 |
| Number | 3 |
| Pages | 280–303 |
| URL | Link |
| DOI | 10.1177/1468794111436140 |
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Abstract
This article explores the use of video in qualitative research. In particular, it focuses on the ways video recordings can be used to document cooperative work and tacit participation in a work setting. The article first presents previous research on participation framework, cooperation and multimodal interaction, then examines a single episode of interaction in a medical emergency call and dispatch centre. The article discusses aspects of coordination and collaboration emerging from the interaction between two people; a call taker and a dispatcher, working side by side during the managing of an emergency call. It explores the way in which social interaction can be studied even when there is no apparent correlation between different courses of action and how video can be used in order to reveal such subtle interaction work. The article finally examines the way in which video can document back stage practices that are central to much work practice but that are hidden from official documents.
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