Hultgren2009
Revision as of 12:54, 12 January 2016 by AndreiKorbut (talk | contribs) (Created page with "{{BibEntry |BibType=INCOLLECTION |Author(s)=Anna Kristina Hultgren; Deborah Cameron |Title="How May I Help You?" Questions, Control and Customer Care in Telephone Call Centre...")
| Hultgren2009 | |
|---|---|
| BibType | INCOLLECTION |
| Key | Hultgren2009 |
| Author(s) | Anna Kristina Hultgren, Deborah Cameron |
| Title | "How May I Help You?" Questions, Control and Customer Care in Telephone Call Centre Talk |
| Editor(s) | Alice F. Freed, Susan Ehrlich |
| Tag(s) | EMCA, questions, telephone talk, customers |
| Publisher | Oxford University Press |
| Year | 2009 |
| Language | |
| City | Oxford |
| Month | |
| Journal | |
| Volume | |
| Number | |
| Pages | 322–342 |
| URL | |
| DOI | |
| ISBN | |
| Organization | |
| Institution | |
| School | |
| Type | |
| Edition | |
| Series | |
| Howpublished | |
| Book title | Why Do You Ask? The Function of Questions in Institutional Discourse |
| Chapter | |
Abstract
Notes
