Pooler2010
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| Pooler2010 | |
|---|---|
| BibType | PHDTHESIS |
| Key | Pooler2010 |
| Author(s) | Jillian Pooler |
| Title | Technology and talk in calls to NHS Direct |
| Editor(s) | |
| Tag(s) | EMCA, Medical EMCA, Service calls, Call centres, Technology, Telephone, Response tokens |
| Publisher | |
| Year | 2010 |
| Language | |
| City | Loughborough |
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| School | Loughborough Social Sciences |
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Abstract
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