Heritage-Raymond2016
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| Heritage-Raymond2016 | |
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| BibType | ARTICLE |
| Key | Heritage-Raymond2015 |
| Author(s) | John Heritage, Chase Wesley Raymond |
| Title | Are explicit apologies proportional to the offenses they address? |
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| Tag(s) | EMCA, Apologies, Goffman |
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| Year | 2015 |
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| Journal | Discourse Processes |
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| URL | Link |
| DOI | 10.1080/0163853X.2015.1056695 |
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Abstract
In this paper, we consider Goffman's proposal of proportionality between virtual offenses and remedial actions, based on the examination of 102 cases of explicit apologies. To this end, we offer a typology of the primary apology formats within the dataset, together with a broad categorization of the types of virtual offenses to which these apologies are addressed. We find a broad proportionality between apologies and the offenses they remediate when the offenses to be remediated are minor, however this relationship is not sustained among larger apologies and offenses. In the latter cases, relational and contextual contingencies are important intervening factors influencing apology construction.
Notes
needs post-publication info
