Freed2015
| Freed2015 | |
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| BibType | INCOLLECTION |
| Key | Freed2015 |
| Author(s) | Alice F. Freed |
| Title | Institutional Discourse |
| Editor(s) | Karen Tracy, Cornelia Ilie, Todd Sandel |
| Tag(s) | EMCA, discourse analysis, institutional discourse, language and social interaction, ordinary conversaton, questions and answers, conversation analysis, critical discourse analysis, discursive asymmetry, interactional sociollingusitics |
| Publisher | John Wiley & Sons, Inc. |
| Year | 2015 |
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| URL | Link |
| DOI | 10.1002/9781118611463.wbielsi151 |
| ISBN | 9781118611463 |
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| Howpublished | |
| Book title | The International Encyclopedia of Language and Social Interaction |
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Abstract
This article presents a brief history and a detailed overview of the study of institutional discourse. Institutional discourse refers to verbal exchanges between two or more people where at least one speaker is a representative of a work-related institution and where the interaction and the speakers' goals are partially determined by the institution in play. A set of interactive properties that characteristically distinguishes institutional discourse from ordinary social conversation is discussed. A description is provided of three theoretical/methodological approaches to institutional discourse (conversation analysis, interactional sociolinguistics, and critical discourse analysis) and the differences among these are reviewed. Finally, excerpts are presented of exchanges from seven different institutional contexts that illustrate the three analytic approaches considered.
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