Shirokov2023
| Shirokov2023 | |
|---|---|
| BibType | INCOLLECTION |
| Key | Shirokov2023 |
| Author(s) | Aleksandr Shirokov, Iuliia Avgustis, Andrei Korbut |
| Title | Receiving phone calls during medical consultations: the production of interactional space for technology use |
| Editor(s) | Dirk vom Lehn, Will Gibson, Natalia Ruiz-Junco |
| Tag(s) | EMCA, Phone Calls, Medical EMCA |
| Publisher | Routledge |
| Year | 2023 |
| Language | English |
| City | London |
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| Pages | 159–180 |
| URL | Link |
| DOI | 10.4324/9781003277750-12 |
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| Howpublished | |
| Book title | People, Technology, and Social Organization: Interactionist Studies of Everyday Life |
| Chapter | |
Abstract
Receiving and making calls requires participants to coordinate phone’s use with different ongoing activities. This is especially relevant in institutional settings such as doctor–patient interaction since the participants have a particular task at hand. Upon hearing a call or feeling the mobile phone’s vibration, neither patients nor doctors pick up the phone immediately. They systematically wait for the end of the turn or use various methods depending on the interactional environment to finish their or others’ turn and only then answer the call. In this chapter, we explore how doctors and patients are jointly producing slots for answering the incoming call. Our data consists of 151 video recordings of consultations with various medical professionals collected at a private clinic in Moscow, Russia, in 2018–2019. Data are analyzed using the method of Conversation Analysis. We outline a certain pattern in the way phone calls are handled in medical consultations: doctors tend to initiate the suspension of the conversation with patients and transition to the telephone conversation during their turns.
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