Vepsalainen2023
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| Vepsalainen2023 | |
|---|---|
| BibType | INCOLLECTION |
| Key | Vepsalainen2023 |
| Author(s) | Heidi Vepsäläinen, Henna Paakki |
| Title | Unknowingly conversing with a nonhuman: how can a bot deceive a telescammer? |
| Editor(s) | Aino Koivisto, Heidi Vepsäläinen, Mikko T. Virtanen |
| Tag(s) | EMCA, bot |
| Publisher | Finnish Literature Society |
| Year | 2023 |
| Language | English |
| City | Helsinki |
| Month | |
| Journal | |
| Volume | |
| Number | |
| Pages | 259–280 |
| URL | Link |
| DOI | 10.21435/sflin.22 |
| ISBN | |
| Organization | |
| Institution | |
| School | |
| Type | |
| Edition | |
| Series | |
| Howpublished | |
| Book title | Conversation Analytic Perspectives to Digital Interaction: Practices, Resources, and Affordances |
| Chapter | |
Abstract
In this chapter, we analyse a conversation between a telescammer and a robocallee bot called Sally. Sally is essentially a collection of pre-recorded lines of talk that is designed to waste telemarketers’ and telescammers’ time. We investigate what makes it possible that a rudimentary bot like this can lure a human into thinking they are talking to another human and how it succeeds in its effort to waste time. We conclude that essentially the reason can be found in the overall structure of the telemarketing call and the design in which the bot’s scripts alter between ones that display orientation to the agenda and ones that sidetrack the discussion believably.
Notes
