Fox2021

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Fox2021
BibType ARTICLE
Key fox2021
Author(s) Barbara A. Fox, Trine Heinemann
Title Are They Requests? An Exploration of Declaratives of Trouble in Service Encounters
Editor(s)
Tag(s) EMCA, Requests, Action Formation, Declaratives, Trouble, Service Encounters, In Press
Publisher Routledge
Year 2021
Language
City
Month jan
Journal Research on Language and Social Interaction
Volume
Number
Pages 1–19
URL
DOI 10.1080/08351813.2020.1864154
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

Despite extensive literature on what may be involved in making a request, there is dispute among scholars as to which linguistic formats constitute the social action of making a request proper. In this study, we examine the much-disputed declarative request format and in particular what we call ``declaratives of trouble. We present evidence that in the context of a service encounter such as the shoe repair shop, this format is unproblematically and systematically treated by both customer and service provider as performing requests. The study thus enriches our understanding of action formation and ascription by examining in detail that and how utterances that in some contexts might not serve as requests in other contexts constitute a primary resource for building requests. Data are in American English.

Notes