Heinemann2019
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| Heinemann2019 | |
|---|---|
| BibType | INCOLLECTION |
| Key | Heinemann2019 |
| Author(s) | Trine Heinemann, Barbara Fox |
| Title | Dropping Off or Picking Up? Professionals’ Use of Objects as a Resource for Determining the Purpose of a Customer Encounter |
| Editor(s) | Dennis Day, Johannes Wagner |
| Tag(s) | EMCA, Service Encounters, Service Delivery |
| Publisher | Multilingual Matters |
| Year | 2019 |
| Language | English |
| City | Bristol, UK |
| Month | |
| Journal | |
| Volume | |
| Number | |
| Pages | 143-163 |
| URL | Link |
| DOI | |
| ISBN | |
| Organization | |
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| Type | |
| Edition | |
| Series | |
| Howpublished | |
| Book title | Objects, Bodies and Work Practice |
| Chapter | 6 |
Abstract
Notes
