Hultgren2009
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| Hultgren2009 | |
|---|---|
| BibType | INCOLLECTION |
| Key | Hultgren2009 |
| Author(s) | Anna Kristina Hultgren, Deborah Cameron |
| Title | “How may I help you?”: questions, control and customer care in telephone call centre talk |
| Editor(s) | Alice F. Freed, Susan Ehrlich |
| Tag(s) | EMCA, questions, telephone talk, customers |
| Publisher | Oxford University Press |
| Year | 2009 |
| Language | |
| City | Oxford |
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| Pages | 322–342 |
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| Howpublished | |
| Book title | Why Do You Ask?: The Function of Questions in Institutional Discourse |
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Abstract
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