Whalen1987
| Whalen1987 | |
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| BibType | ARTICLE |
| Key | Whalen1987 |
| Author(s) | Marilyn R. Whalen, Don H. Zimmerman |
| Title | Sequential and institutional contexts in calls for help |
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| Tag(s) | EMCA, Basic resources, Emergency calls, Institutional conversation analysis, Sequence organization, Prebeginnings, Call openings |
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| Year | 1987 |
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| Journal | Social Psychology Quarterly |
| Volume | 50 |
| Number | 2 |
| Pages | 172–185 |
| URL | Link |
| DOI | 10.2307/2786750 |
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Abstract
In this paper we argue that the organization of citizen calls to emergency services reveals how the sequential machinery of conversation is adapted by speaker-hearers to organize, coordinate and exhibit to one another their knowledge and purposes on particular occasions. It is in the way such knowledge is brought to bear, and purposes as hand made evident, that recurrent sequences of interactionally and institutionally relevant activity are built out of local and particular materials. Thus, the sequential organization of conversation is a fundamental resource for social activities directed to matters outside of, but addressable through talk, and for achieving regular, recurrent patterns of action in the face of varying details and circumstances.
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