Baker-Emmison-Firth2001
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Baker-Emmison-Firth2001 | |
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BibType | INCOLLECTION |
Key | Baker-Emmison-Firth2001 |
Author(s) | Carolyn Baker, Michael Emmison, Alan Firth |
Title | Discovering order in opening sequences: calls to a software helpline |
Editor(s) | Alec McHoul, Mark Rapley |
Tag(s) | EMCA, Helplines, Software, HCI |
Publisher | Continuum |
Year | 2001 |
Language | |
City | London |
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Pages | 41–56 |
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Howpublished | |
Book title | How to Analyse Talk in Institutional Settings: A Casebook of Methods |
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