Gonzalez-Martinez2016
| Gonzalez-Martinez2016 | |
|---|---|
| BibType | ARTICLE |
| Key | Gonzalez-Martinez2016 |
| Author(s) | Esther González-Mart\'inez, Cécile Petitjean |
| Title | Le rire cordial dans les demandes téléphoniques par de jeunes infirmières à l'hôpital |
| Editor(s) | |
| Tag(s) | EMCA, analyse conversationnelle, conversation analysis, cordiality, cordialité, demande téléphonique, jeune infirmière, laughter, phone request, rire, young nurse |
| Publisher | |
| Year | 2016 |
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| Journal | Activités |
| Volume | 13 |
| Number | 1 |
| Pages | 1–19 |
| URL | Link |
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Abstract
This article is based on the conversation analysis of a corpus of telephone calls between young nursing graduates in their first year of work at a hospital and other members of the hospital staff. The main activity of these calls is a request that the nurse makes of her interlocutor. During these calls, the nurse often produces laughter particles � before, during and after a turn-at-talk � that are not associated with humorous events such as jokes or teasing and are not preceded or followed by laughter from the nurse's interlocutor. This laughter, brief and light, is sometimes associated with the production, by the nurse, of smiling-voice turns and/or linguistic resources such as polite formulae. In this article, we examine this laughter in several sequential contexts, demonstrating its relationship to the request activity accomplished through the call. This laughter allows the nurse to minimize the problematic aspects of the request or its processing by adding a touch of cordiality. The practical and relational aspects of laughter support the progress of the activity, towards which the nurse's interlocutor is oriented during his or her response. This article thus contributes to reflection on the functions of laughter in professional settings, as well as to the study of the interactional competences deployed by young nurses in their professional activities.
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