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- |Abstract=With the rise in popularity of chatbot and virtual-agent platforms, from Apple, Amazon, Google, Microsoft, Faceboo2 KB (285 words) - 19:27, 29 March 2021
- ...ss a range of research and design issues to gain a better understanding of chatbot conversations and to improve their efficiency.2 KB (279 words) - 01:09, 24 February 2021
- ...By analyzing the conversations between callers and robot (it is actually a chatbot, but official term for it is “robot”) in a Russian telephone informatio7 KB (379 words) - 00:51, 24 February 2021
- ...AI; Artificial intelligence; Sociotechnical configurations; Telemarketing; Chatbot; AI reference list3 KB (432 words) - 01:07, 24 February 2021
- |Title=Patterns of Users’ First Turns with a Service Chatbot: A Conversation Analytic Perspective ...tility of Conversation Analysis (CA) as a methodology to investigate human-chatbot interaction.2 KB (253 words) - 02:03, 6 August 2023
- ...? Evidence from the Study of Users’ Interaction with a Service Telephone Chatbot |Tag(s)=EMCA; Ethnomethodology; Conversation analysis; Conversational agents; Chatbot; Call center; AI Reference List1 KB (202 words) - 09:52, 24 August 2023
- ...human social practices. Hence, the announcement “Machine Down” by the chatbot was a desired result of Garfinkel’s interactions with it. This early (but2 KB (288 words) - 00:19, 22 November 2023