Darics2019
| Darics2019 | |
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| BibType | ARTICLE |
| Key | Darics2019 |
| Author(s) | Erika Darics, Maria Cristina Gatti |
| Title | Talking a team into being in online workplace collaborations: The discourse of virtual work |
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| Tag(s) | EMCA, collaborative team communication, computer-mediated communication, computer-mediated discourse analysis, instant messaging, interactional identity processes, social constructionism, virtual team construction, virtual workplace |
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| Year | 2019 |
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| Journal | Discourse Studies |
| Volume | 21 |
| Number | 3 |
| Pages | 237-257 |
| URL | Link |
| DOI | 10.1177/1461445619829240 |
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Abstract
Digital communication technologies led to a revolution in how people interact at work: relying on computer-mediated communication technologies is now a must, rather than an alternative. This empirical study investigates how colleagues in a virtual team use synchronous online communication platform in the workplace. Inspired by the conceptualisation of web-based communication platforms as tool, place or context of social construction, we explore the discursive strategies that contribute to the construction of the team’s shared sense of purpose and identity, a collegial atmosphere and consequently lead to effective collaboration. The close analyses of real-life data from a multinational workplace provide insights into the everyday communication practices of virtual team members. Our findings supplement organisational literature based on etic observations of the effectiveness of virtual work and provide a basis for further theorisations about how communication technologies affect the ecology of and discourse practices in computer-mediated communication at work.
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