Garcia2002
Garcia2002 | |
---|---|
BibType | ARTICLE |
Key | Garcia2002 |
Author(s) | Angela Cora Garcia, Kristi Vise, Steven Whitaker |
Title | Disputing Neutrality: When Mediation Empowerment is Perceived as Bias |
Editor(s) | |
Tag(s) | EMCA, Mediation, Empowerment, Bias |
Publisher | |
Year | 2002 |
Language | |
City | |
Month | |
Journal | Conflict Resolution Quarterly |
Volume | 20 |
Number | 2 |
Pages | 205-230 |
URL | |
DOI | |
ISBN | |
Organization | |
Institution | |
School | |
Type | |
Edition | |
Series | |
Howpublished | |
Book title | |
Chapter |
Abstract
Researchers find that some participants in mediation hearings report that the mediator was unfair or biased, but disputants rarely communi- cate these perceptions to the mediator, and very rarely do they do so dur- ing the mediation hearing itself During data collection for a study of mediation hearings, a videotape of a smal-claims mediation hearing was made in which a disputant did make such an accusation during the hearing. This serendipitous capture of an accusation of bias on videotape enables us to examine how a mediator’s actions during the hearing may have contributed to a disputant’s perception of unfairness. Narrative analysis is used to show how mediation techniques such as empowerment, representation of disputant positions, story summarizing, and emotion work can cause a perception of bias if they are applied unequally.
Notes