Ekstroem-etal2013
| Ekstroem-etal2013 | |
|---|---|
| BibType | ARTICLE |
| Key | Ekstroem-etal2013 |
| Author(s) | Mats Ekström, Anna Lindström, Susanna Karlsson |
| Title | Managing troubles-talk in the renegotiation of a loan contract |
| Editor(s) | |
| Tag(s) | EMCA, Debt, financial troubles, institutional agenda, moral concerns, reason for call, stigma, student loan, temporal shift, troubles-tellings |
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| Year | 2013 |
| Language | English |
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| Month | |
| Journal | Discourse Studies |
| Volume | 15 |
| Number | 4 |
| Pages | 371–394 |
| URL | Link |
| DOI | 10.1177/1461445613483038 |
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Abstract
This study focuses on troubles-tellings in calls to the Swedish Board for Student Support, where the caller wants to negotiate the repayment contract of a student loan. The study relates to research on the organization of troubles-tellings in institutional interaction, and the overall question of how talk about money is a delicate matter that is shaped by moral concerns. The data consist of 94 calls in which the caller proposes either a reduction or a temporal suspension of repayment. The analysis shows that troubles-tellings are launched to account for past failures to adhere to the contracted payment schedule. These tellings are met with minimal responses, which in turn engender a shift towards solutions that resonate with the institutional agenda. The study explores the resources recruited by the participants to deal with a potentially stigmatic situation by formulating the troubles as merely temporary and projecting a future situation where payments are made on time.
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