Difference between revisions of "Hultgren2009"
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|BibType=INCOLLECTION | |BibType=INCOLLECTION | ||
|Author(s)=Anna Kristina Hultgren; Deborah Cameron | |Author(s)=Anna Kristina Hultgren; Deborah Cameron | ||
| − | |Title= | + | |Title=“How may I help you?”: questions, control and customer care in telephone call centre talk |
|Editor(s)=Alice F. Freed; Susan Ehrlich | |Editor(s)=Alice F. Freed; Susan Ehrlich | ||
|Tag(s)=EMCA; questions; telephone talk; customers | |Tag(s)=EMCA; questions; telephone talk; customers | ||
| Line 9: | Line 9: | ||
|Year=2009 | |Year=2009 | ||
|Address=Oxford | |Address=Oxford | ||
| − | |Booktitle=Why Do You Ask? The Function of Questions in Institutional Discourse | + | |Booktitle=Why Do You Ask?: The Function of Questions in Institutional Discourse |
|Pages=322–342 | |Pages=322–342 | ||
}} | }} | ||
Revision as of 10:46, 23 November 2019
| Hultgren2009 | |
|---|---|
| BibType | INCOLLECTION |
| Key | Hultgren2009 |
| Author(s) | Anna Kristina Hultgren, Deborah Cameron |
| Title | “How may I help you?”: questions, control and customer care in telephone call centre talk |
| Editor(s) | Alice F. Freed, Susan Ehrlich |
| Tag(s) | EMCA, questions, telephone talk, customers |
| Publisher | Oxford University Press |
| Year | 2009 |
| Language | |
| City | Oxford |
| Month | |
| Journal | |
| Volume | |
| Number | |
| Pages | 322–342 |
| URL | |
| DOI | |
| ISBN | |
| Organization | |
| Institution | |
| School | |
| Type | |
| Edition | |
| Series | |
| Howpublished | |
| Book title | Why Do You Ask?: The Function of Questions in Institutional Discourse |
| Chapter | |
Abstract
Notes
