Difference between revisions of "Pino2015"
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{{BibEntry | {{BibEntry | ||
| − | |BibType= | + | |BibType=INCOLLECTION |
|Author(s)=Marco Pino | |Author(s)=Marco Pino | ||
|Title=Responses to indirect complaints as restricted activities in Therapeutic Community meetings | |Title=Responses to indirect complaints as restricted activities in Therapeutic Community meetings | ||
| Line 9: | Line 9: | ||
|Year=2015 | |Year=2015 | ||
|Chapter=Responses to indirect complaints as restricted activities in Therapeutic Community meetings | |Chapter=Responses to indirect complaints as restricted activities in Therapeutic Community meetings | ||
| − | |Booktitle=Producing and Managing Restricted Activities: avoidance and withholding in institutional interaction | + | |Booktitle=Producing and Managing Restricted Activities: avoidance and withholding in institutional interaction |
|Pages=271-304 | |Pages=271-304 | ||
|URL=https://www.benjamins.com/#catalog/books/pbns.255.09pin/details | |URL=https://www.benjamins.com/#catalog/books/pbns.255.09pin/details | ||
|DOI=10.1075/pbns.225.09pin | |DOI=10.1075/pbns.225.09pin | ||
| − | |ISBN=9789027256607 | + | |ISBN=9789027256607 |
|Series=Pragmatics & Beyond New Series | |Series=Pragmatics & Beyond New Series | ||
| − | |Abstract=In this chapter I investigate how the staff members of a mental health Therapeutic Community in | + | |Abstract=In this chapter I investigate how the staff members of a mental health Therapeutic Community in Italy avoid displays of affiliation in response to residents’ indirect (or third party) complaints. I show how this restriction can be embodied in different practices: ignoring a resident’s turn carrying a possible complaint, avoiding attending the complaint-components of a resident’s turn, and disaffiliating with a resident’s complaint. I also discuss a deviant case in which affiliation is produced and is later treated by the staff members as a problematic stance to be produced following a resident’s complaint. I argue that through a restriction on affiliation the staff members implement the institutionally-relevant identity of intermediaries, whose task is to encourage the residents’ compliance to the decisions of absent third parties. |
| − | Italy avoid displays of affiliation in response to residents’ indirect (or third party) complaints. I show how this restriction can be embodied in different practices: ignoring a resident’s turn carrying a possible complaint, avoiding attending the complaint-components of a resident’s turn, and disaffiliating with a resident’s complaint. I also discuss a deviant case in which affiliation is produced and is later treated by the staff members as a problematic stance to be produced following a resident’s complaint. I argue that through a restriction on affiliation the staff members implement the institutionally-relevant identity of intermediaries, whose task is to encourage the residents’ compliance to the decisions of absent third parties. | ||
}} | }} | ||
Revision as of 00:03, 22 April 2015
| Pino2015 | |
|---|---|
| BibType | INCOLLECTION |
| Key | Pino2015 |
| Author(s) | Marco Pino |
| Title | Responses to indirect complaints as restricted activities in Therapeutic Community meetings |
| Editor(s) | Fabienne H.G. Chevalier, John Moore |
| Tag(s) | EMCA, Medical EMCA |
| Publisher | John Benjamins Publishing Company |
| Year | 2015 |
| Language | |
| City | |
| Month | |
| Journal | |
| Volume | |
| Number | |
| Pages | 271-304 |
| URL | Link |
| DOI | 10.1075/pbns.225.09pin |
| ISBN | 9789027256607 |
| Organization | |
| Institution | |
| School | |
| Type | |
| Edition | |
| Series | Pragmatics & Beyond New Series |
| Howpublished | |
| Book title | Producing and Managing Restricted Activities: avoidance and withholding in institutional interaction |
| Chapter | Responses to indirect complaints as restricted activities in Therapeutic Community meetings |
Abstract
In this chapter I investigate how the staff members of a mental health Therapeutic Community in Italy avoid displays of affiliation in response to residents’ indirect (or third party) complaints. I show how this restriction can be embodied in different practices: ignoring a resident’s turn carrying a possible complaint, avoiding attending the complaint-components of a resident’s turn, and disaffiliating with a resident’s complaint. I also discuss a deviant case in which affiliation is produced and is later treated by the staff members as a problematic stance to be produced following a resident’s complaint. I argue that through a restriction on affiliation the staff members implement the institutionally-relevant identity of intermediaries, whose task is to encourage the residents’ compliance to the decisions of absent third parties.
Notes
