Difference between revisions of "Edwards2005a"

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{{BibEntry
 
{{BibEntry
 
|BibType=ARTICLE
 
|BibType=ARTICLE
|Author(s)=Derek Edwards;  
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|Author(s)=Derek Edwards;
 
|Title=Moaning, Whinging and Laughing: The Subjective Side of Complaints
 
|Title=Moaning, Whinging and Laughing: The Subjective Side of Complaints
|Tag(s)=Discursive Psychology;  
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|Tag(s)=Discursive Psychology; announcements; complaints; conversation analysis; discursive psychology; displacement; laughter; subjectivity;
 
|Key=Edwards2005a
 
|Key=Edwards2005a
 
|Year=2005
 
|Year=2005
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|Language=English
 
|Journal=Discourse Studies
 
|Journal=Discourse Studies
 
|Volume=7
 
|Volume=7
 
|Pages=5-29
 
|Pages=5-29
 
|URL=http://dis.sagepub.com/content/7/1/5.short?rss=1&ssource=mfc
 
|URL=http://dis.sagepub.com/content/7/1/5.short?rss=1&ssource=mfc
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|Abstract=ndirect complaint sequences are examined in a corpus of everyday domestic telephone conversations. The analysis focuses on how a speaker/complainer displays and manages their subjective investment in the complaint. Four features are picked out: (1) announcements, in which an upcoming complaint is projected in ways that signal the complainer’s stance or attitude; (2) laughter accompanying the complaint announcement, and its delivery and receipt; (3) displacement, where the speaker complains about something incidental to what would be expected to be the main offence; and (4) uses of lexical descriptions such as ‘moan’ and ‘whinge’ that formulate subjectivity, investment, and a disposition to complain, and are generally used to counter a complaint’s evidential basis or objectivity. Laughter and irony provide complaint recipients with response cues, and are used in ways that can strengthen as well as undermine a complaint’s factual basis and seriousness.
 
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Revision as of 03:31, 9 December 2017

Edwards2005a
BibType ARTICLE
Key Edwards2005a
Author(s) Derek Edwards
Title Moaning, Whinging and Laughing: The Subjective Side of Complaints
Editor(s)
Tag(s) Discursive Psychology, announcements, complaints, conversation analysis, discursive psychology, displacement, laughter, subjectivity
Publisher
Year 2005
Language English
City
Month
Journal Discourse Studies
Volume 7
Number
Pages 5-29
URL Link
DOI
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

ndirect complaint sequences are examined in a corpus of everyday domestic telephone conversations. The analysis focuses on how a speaker/complainer displays and manages their subjective investment in the complaint. Four features are picked out: (1) announcements, in which an upcoming complaint is projected in ways that signal the complainer’s stance or attitude; (2) laughter accompanying the complaint announcement, and its delivery and receipt; (3) displacement, where the speaker complains about something incidental to what would be expected to be the main offence; and (4) uses of lexical descriptions such as ‘moan’ and ‘whinge’ that formulate subjectivity, investment, and a disposition to complain, and are generally used to counter a complaint’s evidential basis or objectivity. Laughter and irony provide complaint recipients with response cues, and are used in ways that can strengthen as well as undermine a complaint’s factual basis and seriousness.

Notes