Difference between revisions of "Llewellyn2014a"
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|BibType=ARTICLE | |BibType=ARTICLE | ||
|Author(s)=Nick Llewellyn; | |Author(s)=Nick Llewellyn; | ||
− | |Title= | + | |Title=“He probably thought we were students”: age norms and the exercise of visual judgement in service work |
|Tag(s)=Workplace studies; EMCA; Membership Categorization; | |Tag(s)=Workplace studies; EMCA; Membership Categorization; | ||
|Key=Llewellyn2014a | |Key=Llewellyn2014a | ||
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|Volume=36 | |Volume=36 | ||
|Number=2 | |Number=2 | ||
− | |Pages= | + | |Pages=153–173 |
− | |URL= | + | |URL=https://journals.sagepub.com/doi/abs/10.1177/0170840614546151 |
|DOI=10.1177/0170840614546151 | |DOI=10.1177/0170840614546151 | ||
|Abstract=This paper analyses how organisational actors draw upon, perhaps without conscious acknowledgement, assumptions about age as they engage in organisational activities. Drawing on video-recordings of naturalistic interaction, the paper analyses how customers are positioned with respect to age-based norms, often following visual assessments of their physical appearance. Through detailed rhetorical and sequential analysis, the paper describes artful practices, through which participants make age-based norms relevant for the composition of ordinary organisational actions. The paper is amongst the first micro-sociological studies to analyse how people engage age-based norms in this way. It shows the positioning of age identities to be substantially an interactional phenomenon, as well as a discursive and reflexive one. | |Abstract=This paper analyses how organisational actors draw upon, perhaps without conscious acknowledgement, assumptions about age as they engage in organisational activities. Drawing on video-recordings of naturalistic interaction, the paper analyses how customers are positioned with respect to age-based norms, often following visual assessments of their physical appearance. Through detailed rhetorical and sequential analysis, the paper describes artful practices, through which participants make age-based norms relevant for the composition of ordinary organisational actions. The paper is amongst the first micro-sociological studies to analyse how people engage age-based norms in this way. It shows the positioning of age identities to be substantially an interactional phenomenon, as well as a discursive and reflexive one. | ||
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Latest revision as of 09:32, 9 December 2019
Llewellyn2014a | |
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BibType | ARTICLE |
Key | Llewellyn2014a |
Author(s) | Nick Llewellyn |
Title | “He probably thought we were students”: age norms and the exercise of visual judgement in service work |
Editor(s) | |
Tag(s) | Workplace studies, EMCA, Membership Categorization |
Publisher | |
Year | 2014 |
Language | English |
City | |
Month | |
Journal | Organization Studies |
Volume | 36 |
Number | 2 |
Pages | 153–173 |
URL | Link |
DOI | 10.1177/0170840614546151 |
ISBN | |
Organization | |
Institution | |
School | |
Type | |
Edition | |
Series | |
Howpublished | |
Book title | |
Chapter |
Abstract
This paper analyses how organisational actors draw upon, perhaps without conscious acknowledgement, assumptions about age as they engage in organisational activities. Drawing on video-recordings of naturalistic interaction, the paper analyses how customers are positioned with respect to age-based norms, often following visual assessments of their physical appearance. Through detailed rhetorical and sequential analysis, the paper describes artful practices, through which participants make age-based norms relevant for the composition of ordinary organisational actions. The paper is amongst the first micro-sociological studies to analyse how people engage age-based norms in this way. It shows the positioning of age identities to be substantially an interactional phenomenon, as well as a discursive and reflexive one.
Notes