Difference between revisions of "Li-Ma2016"
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|Author(s)=Li Li; Wan Wa; | |Author(s)=Li Li; Wan Wa; | ||
|Title=Request sequence in Chinese public service calls | |Title=Request sequence in Chinese public service calls | ||
| − | |Tag(s)=EMCA; Conversation | + | |Tag(s)=EMCA; Conversation Analysis; institutional talk; request sequence; Chinese; Service calls; |
|Key=Li-Ma2016 | |Key=Li-Ma2016 | ||
|Year=2016 | |Year=2016 | ||
| + | |Language=English | ||
|Journal=Discourse Studies | |Journal=Discourse Studies | ||
|Volume=18 | |Volume=18 | ||
|Number=3 | |Number=3 | ||
| − | |Pages= | + | |Pages=269–285 |
| + | |URL=https://journals.sagepub.com/doi/abs/10.1177/1461445616634552 | ||
|DOI=10.1177/1461445616634552 | |DOI=10.1177/1461445616634552 | ||
| − | |Abstract=This study examines the characteristics of request sequences in Chinese public service calls. The data analysis indicates that a prominent characteristic of Chinese public service calls is the frequent appearance of insert expansions and non-minimal post-expansions, with the latter occurring after both preferred response and dispreferred response. This is closely related to participants’ institutional identities and epistemic asymmetry; operators handling such service | + | |Abstract=This study examines the characteristics of request sequences in Chinese public service calls. The data analysis indicates that a prominent characteristic of Chinese public service calls is the frequent appearance of insert expansions and non-minimal post-expansions, with the latter occurring after both preferred response and dispreferred response. This is closely related to participants’ institutional identities and epistemic asymmetry; operators handling such service calls should pay due attention to this asymmetry to ensure mutual understanding in conversation. |
| − | calls should pay due attention to this asymmetry to ensure mutual understanding in conversation. | ||
}} | }} | ||
Latest revision as of 10:49, 26 December 2019
| Li-Ma2016 | |
|---|---|
| BibType | ARTICLE |
| Key | Li-Ma2016 |
| Author(s) | Li Li, Wan Wa |
| Title | Request sequence in Chinese public service calls |
| Editor(s) | |
| Tag(s) | EMCA, Conversation Analysis, institutional talk, request sequence, Chinese, Service calls |
| Publisher | |
| Year | 2016 |
| Language | English |
| City | |
| Month | |
| Journal | Discourse Studies |
| Volume | 18 |
| Number | 3 |
| Pages | 269–285 |
| URL | Link |
| DOI | 10.1177/1461445616634552 |
| ISBN | |
| Organization | |
| Institution | |
| School | |
| Type | |
| Edition | |
| Series | |
| Howpublished | |
| Book title | |
| Chapter | |
Abstract
This study examines the characteristics of request sequences in Chinese public service calls. The data analysis indicates that a prominent characteristic of Chinese public service calls is the frequent appearance of insert expansions and non-minimal post-expansions, with the latter occurring after both preferred response and dispreferred response. This is closely related to participants’ institutional identities and epistemic asymmetry; operators handling such service calls should pay due attention to this asymmetry to ensure mutual understanding in conversation.
Notes
