Difference between revisions of "Edwards2005a"

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(Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Derek Edwards; |Title=Moaning, Whinging and Laughing: The Subjective Side of Complaints |Tag(s)=Discursive Psychology; |Key=Edwards200...")
 
 
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{{BibEntry
 
{{BibEntry
 
|BibType=ARTICLE
 
|BibType=ARTICLE
|Author(s)=Derek Edwards;  
+
|Author(s)=Derek Edwards;
|Title=Moaning, Whinging and Laughing: The Subjective Side of Complaints
+
|Title=Moaning, whinging and laughing: the subjective side of complaints
|Tag(s)=Discursive Psychology;  
+
|Tag(s)=Discursive Psychology; announcements; complaints; conversation analysis; discursive psychology; displacement; laughter; subjectivity;
 
|Key=Edwards2005a
 
|Key=Edwards2005a
 
|Year=2005
 
|Year=2005
 +
|Language=English
 
|Journal=Discourse Studies
 
|Journal=Discourse Studies
 
|Volume=7
 
|Volume=7
|Pages=5-29
+
|Number=1
|URL=http://dis.sagepub.com/content/7/1/5.short?rss=1&ssource=mfc
+
|Pages=5–29
 +
|URL=https://journals.sagepub.com/doi/abs/10.1177/1461445605048765
 +
|DOI=10.1177/1461445605048765
 +
|Abstract=Indirect complaint sequences are examined in a corpus of everyday domestic telephone conversations. The analysis focuses on how a speaker/complainer displays and manages their subjective investment in the complaint. Four features are picked out: (1) announcements, in which an upcoming complaint is projected in ways that signal the complainer’s stance or attitude; (2) laughter accompanying the complaint announcement, and its delivery and receipt; (3) displacement, where the speaker complains about something incidental to what would be expected to be the main offence; and (4) uses of lexical descriptions such as ‘moan’ and ‘whinge’ that formulate subjectivity, investment, and a disposition to complain, and are generally used to counter a complaint’s evidential basis or objectivity. Laughter and irony provide complaint recipients with response cues, and are used in ways that can strengthen as well as undermine a complaint’s factual basis and seriousness.
 
}}
 
}}

Latest revision as of 11:51, 3 November 2019

Edwards2005a
BibType ARTICLE
Key Edwards2005a
Author(s) Derek Edwards
Title Moaning, whinging and laughing: the subjective side of complaints
Editor(s)
Tag(s) Discursive Psychology, announcements, complaints, conversation analysis, discursive psychology, displacement, laughter, subjectivity
Publisher
Year 2005
Language English
City
Month
Journal Discourse Studies
Volume 7
Number 1
Pages 5–29
URL Link
DOI 10.1177/1461445605048765
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

Indirect complaint sequences are examined in a corpus of everyday domestic telephone conversations. The analysis focuses on how a speaker/complainer displays and manages their subjective investment in the complaint. Four features are picked out: (1) announcements, in which an upcoming complaint is projected in ways that signal the complainer’s stance or attitude; (2) laughter accompanying the complaint announcement, and its delivery and receipt; (3) displacement, where the speaker complains about something incidental to what would be expected to be the main offence; and (4) uses of lexical descriptions such as ‘moan’ and ‘whinge’ that formulate subjectivity, investment, and a disposition to complain, and are generally used to counter a complaint’s evidential basis or objectivity. Laughter and irony provide complaint recipients with response cues, and are used in ways that can strengthen as well as undermine a complaint’s factual basis and seriousness.

Notes