Difference between revisions of "Toerien2007b"

Latest revision as of 04:05, 12 August 2020

Toerien2007b
BibType	ARTICLE
Key	Toerien2007b
Author(s)	Merran Toerien, Celia Kitzinger
Title	Emotional Labour in the Beauty Salon: Turn Design of Task-directed Talk
Editor(s)
Tag(s)	CA, Institutional talk, Emotional labour
Publisher
Year	2007
Language
City
Month
Journal	Feminism & Psychology
Volume	17
Number	2
Pages	162–172
URL	Link
DOI	10.1177/0959353507076548
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

Abstract

Notes

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 |URL=http://journals.sagepub.com/doi/abs/10.1177/0959353507076548
 |DOI=10.1177/0959353507076548
-|Abstract=Research on emotional labour in the workplace — including beauty salons — has relied on workers' reports of emotional labour; few researchers have examined workers' moment-by-moment workday experience to explicate the practices of emotional labour in action. Using conversation analysis (CA) of a single interaction between a client and a beauty therapist, we show how task-directed talk, and even aspects of the physical work itself, may be designed to perform a dual function: to complete, satisfactorily, the procedure for which the client is paying, and to perform some of those actions that researchers have dubbed `emotional labour'. In our data, the therapist gives precedence to performing the emotional labour over the immediate accomplishment of the institutionally defined goal (hair removal), thereby providing concrete, recorded evidence for the claim that emotional labour is a job requirement for beauty therapy.
 }}