Difference between revisions of "Toerien2007a"

Latest revision as of 04:05, 12 August 2020

Toerien2007a
BibType	ARTICLE
Key	Toerien2007a
Author(s)	Merran Toerien, Celia Kitzinger
Title	Emotional Labour in Action: Navigating Multiple Involvements in the Beauty Salon
Editor(s)
Tag(s)	CA, Institutional talk, Emotional labour
Publisher
Year	2007
Language
City
Month
Journal	Sociology
Volume	41
Number	4
Pages	645–662
URL	Link
DOI	10.1177/0038038507078918
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

Abstract

Notes

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 |URL=http://journals.sagepub.com/doi/abs/10.1177/0038038507078918
 |DOI=10.1177/0038038507078918
-|Abstract=Building on Hochschild's path-breaking analysis of service providers' 'emotional labour', this article demonstrates some of the interactional skills required for emotional labour to be performed. Using conversation analysis (CA), we examine a single case from a database of recorded beauty salon interactions. The episode was chosen because it makes visible the mechanics of how a beauty therapist manages conflict between her 'multiple involvements' in the salon: between her simultaneous engagement in topic talk and hair removal. We show first how she navigates this conflict and then how her actions may be understood as an example of emotional labour. The article addresses, then, both the feminist concern with making visible the skills of emotional labour and the conversation analytic concern with how participants manage multiple involvements in a socially meaningful way.
 }}