Difference between revisions of "Lee2011"

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m (Text replace - "Conversation analysis" to "Conversation Analysis")
 
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|Journal=Journal of Pragmatics
 
|Journal=Journal of Pragmatics
 
|Volume=43
 
|Volume=43
 +
|Number=3
 
|Pages=904–917
 
|Pages=904–917
|DOI=doi:10.1016/j.pragma.2010.09.028
+
|URL=https://www.sciencedirect.com/science/article/abs/pii/S0378216610003188
|Abstract=In a set of calls to an airline service in which agents ask for customers’ identifying
+
|DOI=10.1016/j.pragma.2010.09.028
information, some customers respond by providing different, unrequested information.
+
|Abstract=In a set of calls to an airline service in which agents ask for customers’ identifying information, some customers respond by providing different, unrequested information. This paper examines these non-direct, nonconforming responses and shows that those customers anticipate hierarchical institution-specific stages in the activity and respond to the higher-level purpose for which the question was produced. Customers thereby promote the progress of the larger activity in an institutionally relevant way. This suggests that participants can depart from type-conformity with an orientation to activity progressivity.
This paper examines these non-direct, nonconforming responses and shows that those
 
customers anticipate hierarchical institution-specific stages in the activity and respond to the higher-level purpose for which the question was produced. Customers thereby
 
promote the progress of the larger activity in an institutionally relevantway. This suggests that participants can depart from type-conformity with an orientation to activity
 
progressivity.
 
 
}}
 
}}

Latest revision as of 12:34, 28 November 2019

Lee2011
BibType ARTICLE
Key Lee2011
Author(s) Seung-Hee Lee
Title Responding at a higher level: Activity progressivity in calls for service
Editor(s)
Tag(s) EMCA, Conversation Analysis, Institutional interaction, Preference, Progressivity, Responses, Type-conformity
Publisher
Year 2011
Language
City
Month
Journal Journal of Pragmatics
Volume 43
Number 3
Pages 904–917
URL Link
DOI 10.1016/j.pragma.2010.09.028
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

In a set of calls to an airline service in which agents ask for customers’ identifying information, some customers respond by providing different, unrequested information. This paper examines these non-direct, nonconforming responses and shows that those customers anticipate hierarchical institution-specific stages in the activity and respond to the higher-level purpose for which the question was produced. Customers thereby promote the progress of the larger activity in an institutionally relevant way. This suggests that participants can depart from type-conformity with an orientation to activity progressivity.

Notes