Meredith2017

Meredith2017
BibType	ARTICLE
Key	Meredith2017
Author(s)	Joanne Meredith
Title	Analysing technological affordances of online interactions using conversation analysis
Editor(s)
Tag(s)	conversation analysis, instant messaging, online interaction, screen-capture, technological affordances
Publisher	Elsevier B.V.
Year	2017
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Journal	Journal of Pragmatics
Volume	115
Number
Pages	42–55
URL	Link
DOI	10.1016/j.pragma.2017.03.001
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Howpublished
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Abstract

The use of conversation analysis (CA) as a method for analysing the interactional practices of online communication has been growing in recent years (Giles et al., 2015). A key challenge for analysing online communication is the varied platforms through which interaction can occur. This paper demonstrates how using CA and the concept of affordances (Hutchby, 2001) can provide a lens through which to analyse not only the interaction, but also the technological context of that interaction. A corpus of instant messaging chats, captured from Facebook chat using screen-capture software, is used as a case study to demonstrate how the concept of affordances can be used alongside CA analysis to address the role of technology in the interaction. Two key interactional practices – turn adjacency and openings – are analysed to show the insights that CA can offer for providing an in-depth analysis of online interaction. By using affordances as a lens through which CA analysis can be refracted, scholars using ‘digital CA' can better develop an understanding of patterns of interaction across different interactional platforms.

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