Difference between revisions of "Lee2011"
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{{BibEntry | {{BibEntry | ||
|BibType=ARTICLE | |BibType=ARTICLE | ||
− | |Author(s)=Seung-Hee Lee; | + | |Author(s)=Seung-Hee Lee; |
|Title=Responding at a higher level: Activity progressivity in calls for service | |Title=Responding at a higher level: Activity progressivity in calls for service | ||
− | |Tag(s)=EMCA; Conversation | + | |Tag(s)=EMCA; Conversation Analysis; Institutional interaction; Preference; Progressivity; Responses; Type-conformity; |
|Key=Lee2011 | |Key=Lee2011 | ||
|Year=2011 | |Year=2011 | ||
|Journal=Journal of Pragmatics | |Journal=Journal of Pragmatics | ||
|Volume=43 | |Volume=43 | ||
+ | |Number=3 | ||
|Pages=904–917 | |Pages=904–917 | ||
− | |DOI= | + | |URL=https://www.sciencedirect.com/science/article/abs/pii/S0378216610003188 |
− | |Abstract=In a set of calls to an airline service in which agents ask for customers’ identifying | + | |DOI=10.1016/j.pragma.2010.09.028 |
− | information, some customers respond by providing different, unrequested information. | + | |Abstract=In a set of calls to an airline service in which agents ask for customers’ identifying information, some customers respond by providing different, unrequested information. This paper examines these non-direct, nonconforming responses and shows that those customers anticipate hierarchical institution-specific stages in the activity and respond to the higher-level purpose for which the question was produced. Customers thereby promote the progress of the larger activity in an institutionally relevant way. This suggests that participants can depart from type-conformity with an orientation to activity progressivity. |
− | This paper examines these non-direct, nonconforming responses and shows that those | ||
− | customers anticipate hierarchical institution- | ||
− | promote the progress of the larger activity in an institutionally | ||
− | progressivity. | ||
}} | }} |
Latest revision as of 12:34, 28 November 2019
Lee2011 | |
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BibType | ARTICLE |
Key | Lee2011 |
Author(s) | Seung-Hee Lee |
Title | Responding at a higher level: Activity progressivity in calls for service |
Editor(s) | |
Tag(s) | EMCA, Conversation Analysis, Institutional interaction, Preference, Progressivity, Responses, Type-conformity |
Publisher | |
Year | 2011 |
Language | |
City | |
Month | |
Journal | Journal of Pragmatics |
Volume | 43 |
Number | 3 |
Pages | 904–917 |
URL | Link |
DOI | 10.1016/j.pragma.2010.09.028 |
ISBN | |
Organization | |
Institution | |
School | |
Type | |
Edition | |
Series | |
Howpublished | |
Book title | |
Chapter |
Abstract
In a set of calls to an airline service in which agents ask for customers’ identifying information, some customers respond by providing different, unrequested information. This paper examines these non-direct, nonconforming responses and shows that those customers anticipate hierarchical institution-specific stages in the activity and respond to the higher-level purpose for which the question was produced. Customers thereby promote the progress of the larger activity in an institutionally relevant way. This suggests that participants can depart from type-conformity with an orientation to activity progressivity.
Notes