View source for Moore-etal2011

{{BibEntry
|BibType=INPROCEEDINGS
|Author(s)=Robert J. Moore;  Elizabeth F. Churchill;  Raj Gopal Prasad Kantamneni;
|Title=Three Sequential Positions of Query Repair in Interactions with Internet Search Engines
|Tag(s)=EMCA; Conversation  analysis; ethnomethodology; computer interaction analysis; web search; repair; eye tracking
|Key=Moore-etal2011
|Publisher=ACM
|Year=2011
|Language=English
|Address=New York
|Booktitle=Proceedings of the CSCW’11
|Abstract=Internet  search  engines  display  understanding  or misunderstanding  of  user  intent  in  and  through  the particular  batches  of  results  they  retrieve  and  their perceived  relevance.  Yet  understanding  is  not  simply  an automatic  outcome  but  a  joint  interactional  achievement between  human  and  machine.  If  potential  troubles  with search queries emerge, either  the user or  the search engine 
may initiate repair on the query in ways that resemble repair in  human  conversation  as  described  in  conversation analysis. Users can repair their own queries in first or third position,  while  search  engines  can  initiate  repair  from second  position.  However  search-engine  interactions currently  contain  no  fourth-position  repair.  Finally  search engines  may  also  complete  queries  collaboratively  with users in ways that are similar to but distinct from repair. In this  study  we  examine  interactions  between  users  and search  engines  using a  novel  approach we  call  "computer 
interaction  analysis,"  which  utilizes  eye-tracking  screen video and a novel notation scheme for transcribing it.
}}