From complainees to co-complainants: Practices of institutional actors facing complaints

Zhang, Tianhao

doi:10.1016/j.pragma.2025.12.004

by Tianhao Zhang

Reference:

Tianhao Zhang, (2026), "From complainees to co-complainants: Practices of institutional actors facing complaints", Journal of Pragmatics, Elsevier B.V., vol. 252, pp. 74–92.

Bibtex Entry:

@ARTICLE{Zhang2026,
  author = "Tianhao Zhang", 
  doi = "10.1016/j.pragma.2025.12.004", 
  journal = "Journal of Pragmatics", 
  pages = "74–92", 
  publisher = "Elsevier B.V.", 
  title = "From complainees to co-complainants: Practices of institutional actors facing complaints", 
  url = "https://doi.org/10.1016/j.pragma.2025.12.004", 
  volume = "252", 
  year = "2026", 
}