A technology of order production: computer-aided dispatch in public safety communications
by Jack Whalen
Reference:
Jack Whalen, (1995), "A technology of order production: computer-aided dispatch in public safety communications", In Situated Order: Studies in the Social Organization of Talk and Embodied Activities (George Psathas, Paul ten Have, eds.), Washington, D.C., University Press of America, pp. 187–230.
Bibtex Entry:
@INCOLLECTION{Whalen1995,
  address = "Washington, D.C.", 
  author = "Jack Whalen", 
  booktitle = "Situated Order: Studies in the Social Organization of Talk and Embodied Activities", 
  keywords = "EMCA, Telephone calls", 
  editor = "George Psathas and Paul ten Have", 
  pages = "187–230", 
  publisher = "University Press of America", 
  title = "A technology of order production: computer-aided dispatch in public safety communications", 
  year = "1995", 
}