Would you like to do it yourself? Service requests and their non-granting responses
by Erik Vinkhuyzen, Margaret H. Szymanski
Link
Reference:
Erik Vinkhuyzen, Margaret H. Szymanski, (2005), "Would you like to do it yourself? Service requests and their non-granting responses", In Applying Conversation Analysis (Keith Richards, Paul Seedhouse, eds.), Palgrave Macmillan, pp. 91–106.
Bibtex Entry:
@INCOLLECTION{Vinkhuyzen-Szymanski2005,
  author = "Erik Vinkhuyzen and Margaret H. Szymanski", 
  booktitle = "Applying Conversation Analysis", 
  doi = "10.1057/9780230287853_6", 
  keywords = "EMCA, Service Requests, Negative responses", 
  editor = "Keith Richards and Paul Seedhouse", 
  pages = "91–106", 
  publisher = "Palgrave Macmillan", 
  title = "Would you like to do it yourself? Service requests and their non-granting responses", 
  url = "https://link.springer.com/chapter/10.1057/9780230287853_6", 
  year = "2005", 
}