Empathically designed responses as a gateway to advice in Dutch counseling calls
by Wyke Stommel, Hedwig te Molder
Link
Reference:
Wyke Stommel, Hedwig te Molder, (2018), "Empathically designed responses as a gateway to advice in Dutch counseling calls", Discourse Studies, vol. 20, no. 4, pp. 523–543.
Bibtex Entry:
@ARTICLE{Stommel2018,
  author = "Wyke Stommel and Hedwig te Molder", 
  doi = "10.1177/1461445618754436", 
  keywords = "Advice, Conversation Analysis, Counseling, Dutch, Empathy, Helpline, Institutional Interaction", 
  journal = "Discourse Studies", 
  number = "4", 
  pages = "523–543", 
  title = "Empathically designed responses as a gateway to advice in Dutch counseling calls", 
  url = "https://journals.sagepub.com/doi/10.1177/1461445618754436", 
  volume = "20", 
  year = "2018", 
}