Identifying and responding to possible -isms in institutional encounters: alignment, impartiality, and the implications for communication training
by Elizabeth Stokoe
Link
Reference:
Elizabeth Stokoe, (2015), "Identifying and responding to possible -isms in institutional encounters: alignment, impartiality, and the implications for communication training", Journal of Language and Social Psychology, vol. 34, no. 4, pp. 427–445.
Bibtex Entry:
@ARTICLE{Stokoe2015a,
  author = "Elizabeth Stokoe", 
  doi = "10.1177/0261927X15586572", 
  keywords = "EMCA, Racism, Sexism, MCA, Membership Categorization Analysis, Communication, Mediation, Complaints, Training", 
  journal = "Journal of Language and Social Psychology", 
  number = "4", 
  pages = "427–445", 
  title = "Identifying and responding to possible -isms in institutional encounters: alignment, impartiality, and the implications for communication training", 
  url = "https://journals.sagepub.com/doi/10.1177/0261927X15586572", 
  volume = "34", 
  year = "2015", 
}