The news delivery sequence: Bad news and good news in conversational interaction
by Douglas W. Maynard
Link
Reference:
Douglas W. Maynard, (1997), "The news delivery sequence: Bad news and good news in conversational interaction", Research on Language & Social Interaction, vol. 30, no. 2, pp. 93–130.
Bibtex Entry:
@ARTICLE{Maynard1997a,
  author = "Douglas W. Maynard", 
  doi = "10.1207/s15327973rlsi3002_1", 
  keywords = "EMCA, News, News Delivery, Sequence organization", 
  journal = "Research on Language & Social Interaction", 
  number = "2", 
  pages = "93–130", 
  title = "The news delivery sequence: Bad news and good news in conversational interaction", 
  url = "http://www.tandfonline.com/doi/abs/10.1207/s15327973rlsi3002_1?journalCode=hrls20", 
  volume = "30", 
  year = "1997", 
}